Delivery of the goods shall be made to the buyer’s address indicated in his/her account and as agreed in advance of any delivery agreement. The buyer shall make all arrangements necessary to take delivery of the goods on the day notified by the seller for delivery.
The tracking number will be sent to the buyer separately via e-mail. The buyer shall track his/her parcel and be at home at the time of delivery to sign and accept the goods.
The seller undertakes to use its reasonable endeavors to dispatch the goods on an agreed delivery date but does not guarantee to do so. Time of delivery shall not be of the essence of the contract.
The seller shall not be liable to the buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the goods.
The seller shall not be liable for any item that does not arrive, is not available or is damaged in the course of transportation. This is the nature of the trade.
All the goods pass through customs’ inspections and it is completely normal case.
If parcel is not released and stopped by customs for further checking, you will get notification.
If the goods are returned back to the seller, the buyer will be refunded. If the buyer would like, the goods will be sent again.
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In reference to Cross Border VAT e-commerce modernization of European Union countries
we would like to inform you that from July 1st of 2021 products purchased online from overseas platforms are subject to import tax. Therefore, your purchases from AceCosm may fall in category of new VAT taxation rule and depending on your country you might have to pay taxes. Please be aware that your order amount with us does not include taxes.
Toxins are packed in a styrofoam box with ice packs. In case the ice packs are melted during the shipment, the temperature remains below 8°C, as the package is well insulated and no air can get inside it. This temperature is acceptable for up to 7-8 days. However, during summer season despite proper packaging, products may arrive in relatively warm condition. Based on our experience and tests results, there is a possibility of product being loose its efficiency up to 10%. Please proceed with purchase upon your discretion.