We strongly recommend that the given products are used solely by licensed professionals who are trained and experienced with these products.
We don’t have information about the medical histories and health conditions of our customers that’s why we don’t offer any instructions to manage or on usage of our products, medical aesthetics and devices.
We also recommend to kindly consult a medical professional for any doubts or concerns about the usage of these products.
Kindly be aware, for any damages or any reaction due to the improper usage of these products, AceCosm cannot hold responsibility.
Our products are carefully handled and stored in warehouse fully equipped with refrigerators. These refrigerators store botulinum toxins at the temperature of 2° C to 8° C.
The room temperature of the warehouse is monitored and maintained. Any changes in the temperature are detected by an electronic thermostat.
Once toxins are dispatched, it is strongly recommended to store them in the fridge rather than in room temperature or freezer. Innotox is the only botulinum toxin that can resist in temperature up to 40° C, if stored in a closed bottle.
Note: It is never recommended to store toxins once the bottle is opened. If necessary, then keep the open bottle in the fridge and use it up to one month based on doctor's experience. But it can be less effective up to 10%.
We’re offering saline for free if you order some products which need to be mixed with saline. However, the package of saline is so weak and easy to be broken or damage. Offering free saline is our favor to help use products that need to be mixed with saline. But if it is damaged, we can not compensate the amount of money with saline as a credit in your Wallet or can not reship it. Saline is widely available in the pharmacy, and you may buy and use it.
If you paid $3 for saline and it is damaged or broken, we will cover it as a store credit or reship it with your next order, because the re-shipping fee for solely saline is also highly expensive. However, we also don't want it to be broken and do our best to pack it well. Hoping for your kind understanding.
If you have followed the instructions and used it, but you find this problem, there is a possibility due to improper needle use or careless transportation. We recommend that you should try to use a new needle instead of the needle with which you found trouble. If you still failed to use Saxenda properly with a new needle, please get in touch with us at firstname.lastname@example.org
Toxins are packed in a styrofoam box with ice packs. In case the ice packs are melted during the shipment, the temperature remains below 8°C, as the package is well insulated and no air can get inside it. This temperature is acceptable for up to 7-8 days.
However, during summer season despite proper packaging, products may arrive in relatively warm condition. As we have stated on our Terms and Conditions, product may lose its efficiency up to 10% based on our experience and tests results. But you will still see good results, because when the product is stored in a temperature higher than 8°C, it will only lose some % of active ingredients. Toxins will still be effective and not be dangerous.
For products like Innotox, manufacturers have informed that it is already diluted, has heat resistance and can be stored up to 40°C. It is still highly recommended that the products to be stored in the fridge upon receiving.
Product description is provided with every package, which contains all information. Contact us for any issues regarding the storage process.
If the product is stopped or seized in customs, you can contact the local customs office and request them to release the package, by paying the import fee or you can reject it so that it can be returned to the sender.
After receiving the returned package, we will ship the package again for free or we will refund the product amount, as per the customers preference. The customer will be charged for shipping cost only.
For refund, original delivery fee will be deducted from the total amount.
Note : Refund will only be initiated if the returned package is received, we would not take the responsibility of seized products.
All products are well packed and shipped on our side. Unfortunately, we cannot control shipping companies, and can't compensate for the reason why the box is damaged. When you received a damaged package but the product inside the box is not damaged it does not count as a damaged item. Thus, there is no refund/store credit/replacement. When the product inside the box is damaged, then we can accept claims within 30days from delivery.
Orders might get delayed due to incorrect information or lack certain details such as Full name, phone number, email, wrong address, out of stock products, customs and regulatory inspections, delivery change / interference.
Order will only be processed once the information is received and the problem is restored.
We will not be responsible for delay in orders due to customer’s unresponsiveness. Package will only be delivered after all necessary information or details are received.
The payment screen takes a certain time to complete the transaction, however if the screen is refreshed too soon or any technical fault comes in between. It might also be quite possible that the order is placed twice.
In such a case, our warehouse team and customer service contacts the customers and confirms about the duplicate order.
In case you are charged twice for a single order, Please contact us immediately at email@example.com. We will restore the problem as soon as we can.
Our website shows all prices in USD. To process the payments during checkout, our website uses YooMoney which is the biggest Russian online payment system operated by the Russian technology corporation Yandex.
Hence at the final checkout page, you see the exact amount converted to Russian rubles.
*The currency exchange rate fluctuates every day.
The currency exchange rate is: $1.00 = ₽75.00
Your order total amount is $100.00
That converts to ₽7500.00 (100 x 75.00 = 7500)
The invoice will be sent to you by email from Yoo/Yandex, it will show the amount that was charged in USD.
Your bank statement will show either "YM Retail" or "YM Shop"
Our online payment service, YooMoney accepts credit and debit cards (Visa, MasterCard, Maestro, American Express, JCB, Diners Club, MIR)
Some banks might decline international transactions by default.
Following the steps below might help in completing the transaction:
Clear all cookies from the browser.
Create a new order. The transaction should have a new order number.
Before proceeding with the payment, call your bank and authorize the payment.
Stay on the line and try to make the transaction. The bank representative should see the incoming transaction for YM Retail/YM Shop and be able to authorize it.
The first payment once gets successful, all future transactions will get completed without any issues. However, if the transaction still fails, then try a different card from another bank or wait for 24 hours and try again.
-----------------------If this still does not work-----------------------
Customers can contact us to ask for a return or replacement within 30 days from the delivery date. Each case has a slightly different way to deal with a problem. We have made a guide you can refer to. Please make sure what kind of problems the product has first and check the guide. We will refund or exchange the order after receiving the returned package.
If the issue is reported after 30days from the delivery, no claim will be accepted.
We only initiate the refund, return, or replacement process in cases such as given below:
The information about the issue should be made within 30 days of the delivery date through email at firstname.lastname@example.org. After this period, if no problem is reported, we will confirm the transaction as closed. Please send us a picture of what you received. If it is acceptable, we will cover the shipping fee for re-shipping items.
The information about the issue should be made within 30 days of the delivery date through email at email@example.com. After this period, if no problem is reported, we will confirm the transaction as closed. If it is acceptable, we will reship for free.
The information about the issue should be made within 30 days of the delivery date through email at firstname.lastname@example.org. After this period, if no problem is reported, we will confirm the transaction as closed. Please send us a short video of the product. We will check it with our laboratory and suggest information to you. If it is acceptable, we will cover the shipping fee for re-shipping items.
A refund is available when the customer contacts us at email@example.com regarding returning items within 30 days of the delivery date. We can accept the products back if they are unopened, undamaged, and in original packaging. The return cost won’t be covered by us. If you accept it, we will provide you the return address.
AceCosm receiving baseless claims for refunds and replacements lately, therefore please be advised that all products are sold on AceCosm are intended for use by medical professionals. In case of wrong or improper usage by unskilled or uncertified person, which might result in undesired performance and outcome. AceCosm does not bear any responsibility in relation to product performance. To claim for refund, AceCosm requires to provide a full video recording of the unpacking and procedure done with the given product, which supports the customer’s claim and helps identify the cause of the problem. If video recording is not provided, no refund is available.
For return or refund, you can contact at firstname.lastname@example.org which includes the picture of damaged or unopened product and the reason or information regarding the mentioned product within 30 days from the delivery date.
My package had an issue at customs (in Canada) no fault of acecosm. I believe it is random. If this ever happens to you, I don’t think they have any issues in the USA, do not worry!
Of course I thought I’d a have to wait a long time to have it sent back to them then re-shipped, but not acecosm. They sent me a brand new package immediately and I received it in less than a week.
I will never shop anywhere else for these products.
Honestly this was a huge, huge game changer for my skin. I’ve been through an entire box and am currently working through another. My skin is so much healthier, hydrated, even toned, happy with my products from acecosm.