It began with the friendly staff at AceCosm who promptly responded to my questions via email, so I decided they were worth giving a chance. I'm so glad I did buy from them because they had my products in the mail with FedEx tracking and received within a few short business days. The package was still cold and items were packaged with care. Every one of the products I ordered have rendered safe, beautiful results. I will highly recommend buying from this company.